Terms of sale

Last updated 6 September 2026.

About the seller

Joey Fu trades as Toofufu Studio. Our business and return address is 115 Wood Lane, White City, London, W12 7ED, United Kingdom. For orders, cancellations, returns or complaints, email 2fufu.studio@gmail.com.

Products and payment

Check the product photographs, description and size before ordering. Nail sets have limited stock; tools may be ordered separately. Prices are in GBP. Your checkout displays the products, quantities, delivery charge and total before payment. Stripe processes payments; we do not store your full card number.

A temporary Checkout window is not a completed purchase and does not reserve a one-of-a-kind product exclusively. An order is accepted when payment is successfully verified, inventory is claimed and we confirm the order. If a pricing error or stock discrepancy prevents fulfilment, we will contact you and refund any payment for items we cannot supply. We will not charge a higher price without your agreement.

Delivery

We deliver within the UK using Royal Mail Tracked 48. Standard delivery is £3.99, or free for an order subtotal of £50 or more. We normally process and dispatch orders within 3 working days. Royal Mail normally aims to deliver within 2–3 working days after dispatch and provides tracking and delivery confirmation or a photo where available. These are delivery aims, not a guaranteed arrival date. Contact us about delayed, missing or damaged parcels.

Cancellations and returns

For eligible online purchases, notify us within 14 days after delivery if you wish to cancel, and send the goods back within the following 14 days. Contact us for return instructions. Refunds for cancellation include the standard outbound delivery charge where applicable and are made to the original payment method within 14 days after we receive the goods or evidence of their return, whichever is earlier.

You are responsible for the direct cost of an eligible change-of-mind return. We may reduce a refund if the goods have been handled beyond what is reasonably necessary to inspect them. We cover reasonable return costs for goods that are faulty or not as described.

Handmade goods are not automatically excluded from cancellation. Cancellation may not apply to clearly personalised or made-to-order goods, or genuinely sealed hygiene goods after the seal is broken. Any applicable exception will be identified before purchase. Your rights for faulty or misdescribed goods are not limited by these terms.

Cancellation notice

You may email or post this notice to the contact above: “I wish to cancel my purchase of [goods], ordered on [date] / received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” Add your signature if sending a paper notice. You do not have to use this wording to exercise your cancellation rights.

Questions and personal information

Please contact us so we can investigate any complaint. Nothing in these terms excludes mandatory consumer rights or liability that cannot legally be excluded. See our Delivery & Returns and Privacy Policy for further details.